In Asurion’s new member blog post, Senior Vice President of Retail Application Delivery and Voice Services Sean Nass discusses embracing new product development models rooted in collaboration and focused on outcomes. A global leader of connected life services, Asurion partners with leading wireless carriers, retailers and pay-tv providers to provide consumers with protection and premium tech help  supporting mobile phones, consumer electronics and home appliances. 


644-012 D15b FINAL Asurion LogoThere is a big shift in how technology companies are going about business.

Many are pivoting from a process-and project-based strategy to one that is more forward-thinking. Team members are crossing boundaries, blurring the lines of previous structures and coming together in the spirit of collaboration to deliver outcomes that exceed customer expectations.

In the old model of business, the technology focus was on delivering large projects using project managers and a pool of resources, defining and limiting capacity. Instead of focusing on an outcome, teams would get together and create big requirement documents with minute details that would bog down capacity, forcing a project through months of work and still frequently achieving a result that was somehow different from how it was initially envisioned. Opportunity costs were often lost under this old model of product development.

Now businesses are pivoting, with a more forward-thinking attitude in mind. At Asurion, we recently built what we call journey teams, individuals across key sectors of our business who come together to optimize the speed with which a project achieves its desired outcome and experience for consumers. As part of this shift, we merged product, design, technology and customer experience teams to optimize the process with the project’s outcome in mind rather than focus on the process itself. The days of separate “product” and “IT” silos are behind us. We’ve combined product, design and technology teams and have empowered them to ask the question “How do we focus on what’s best for the consumer experience?”

Take the claim process as an example. Under previous models, a customer’s claim would pass through various workflows, often with redundant or unnecessary steps that may not have been a great experience for the customer. Under our journey team model, we dedicated product, technology and design leads to focus on an outcome that equates to a positive customer experience. This mentality leads to faster time to market and less waste in resource capacity, and allows our team members the ability to innovate in a rapid fashion. More importantly, the customer has a really positive experience.

We don’t tell our journey teams what to do or how to do it – instead, they innovate and test ideas and are empowered to make decisions on their own, all with this singular goal of improving consumer experience. The journey teams put together a vision based on a desired outcome, a vision that nails down what is going to work and what isn’t to drive improvements in speed, reliability and efficiency of a product’s delivery.

The shift has opened up new channels of communication and new ways of interacting across teams, even to the point of how we collocate in our workspace. We have seen a radical change in the quality of our intercommunications because people are developing prototypes, conducting tests and not working off huge requirement documents.

Our goal is to create a seamless integration of product, technology and design that optimizes the experience for our customers.

It hasn’t all been easy, but progress doesn’t occur without change. We certainly can’t transform all teams into this model at once. However, with patience and modeling teams’ successes, we are seeing increases in quality and speed, and the enthusiasm of the teams is amazing. They are so engaged because they see a direct correlation in their work and how it dramatically improves a customer interaction. There’s more alignment among product, technology and client services than we’ve ever seen before. If you are thinking of trying something similar in your offices, I recommend forming a shared goal, a shared alignment across all teams and placing the focus on future growth. Your efficiency and product development and delivery will improve, and that’s what everyone is looking for, after all.

 

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS

NVTC’s latest guest blog post is by Stefano Migliorisi, CEO and founder of swyMed, a provider of patented technology that expands telemedicine care to places where it was previously unavailable, powering truly mobile exceptional-quality live video encounters, even at the lowest bandwidths. Migliorisi participated on the Telemedicine and Remote Patient Monitoring Panel at the Capital Health Tech Summit on June 15. View full video from the panel below.


swymedlogoTelemedicine allows patients and doctors to connect over a distance. The industry has been growing tremendously, with the U.S. market valued at $4.9 billion in 2015 and projected to reach $6.7 billion in 2020. Others estimate the sector is significantly larger, depending on which technologies are included and how much of the infrastructure and staffing/services are included in the definition of telehealth, but the one constant is the trend of explosive growth.

In many rural and underserved areas, specialists are in short supply; just getting to the doctor’s office, which is far away in a larger city, and back home again can take an entire day. Instead, telemedicine allows a patient to remain at a local clinic for a virtual visit with the same physician, which is considerably less time consuming and more economical both for patients and healthcare providers.

Telemedicine enables specialists to “beam” themselves into underserved communities via a broadband internet connection, and can have a transformative impact on reducing cost, improving patient compliance and improving outcomes. However, many regions across the country still lack broadband Internet connections sufficient to deliver quality care virtually.

Regardless of whether patients are logging in on their home computers, data-enabled smartphones, or wireless tablet devices, one thing is generally needed: a reliable high-speed Internet connection. We typically think of this as a challenge in rural areas, but a similar dynamic plays out in urban environments, where networks can become congested.

Telemedicine Uses

Telemedicine has been effective in helping patients to better manage chronic conditions. Advances in home health care have made it possible for patients to connect with their healthcare providers from the comfort of their living rooms, improving rates for follow-up visits and treatment regimen compliance. Digital devices such as pulse oximeters, blood pressure monitors and scales can automatically send data from a patient’s home to a care manager’s desktop, where he or she can monitor the patient’s status, prioritize interventions and initiate an audio-video call where follow-up is warranted. This technology has proven particularly successful for treating chronic diseases such as diabetes.

Similar data has emerged from skilled nursing facilities (SNF) where it has been demonstrated that patient well-being and outcomes are improved, transports to the emergency room (ER) reduced and total system costs lowered  dramatically by establishing a telemedicine link between the SNF and the ER. This is particularly valuable during nights and weekends, when the SNF is less likely to have a staff doctor available. Having click to call access to a local ER, allows the patient to receive a consultation, the SNF staff to have confidence that the patient is getting the appropriate level of care, and more often than not avoids a transfer to the ER which has significant cost and staffing implications for the SNF, the ER and the health care system as a whole.

Connectivity Remains a Challenge to Telemedicine

It has been estimated that 70% of face-to-face medical encounters COULD be delivered as telemedicine encounters. As more and more potential applications of the technology are piloted and evaluated, connectivity and reliability are emerging as critical factors to overcome before virtual video care can be relied upon as a primary channel to deliver care.

* Connectivity – Telemedicine relies on Internet connectivity to function, but the same rural regions tend to have the largest physician shortages and the most barriers to Internet access. The lack of broadband infrastructure impedes both real-time services such as video visits and store-and-forward technologies, leaving a gap in coverage for patients in these areas.

* Reliability – Telemedicine requires uninterrupted connections to prevent missed instructions or possible patient mismanagement. If systems are not reliable, or need to be restarted several times in the course of a patient encounter, trust in the system on the part of providers, patients and healthcare workers will be diminished.  When telemedicine is used for acute diagnoses such as telestroke diagnosis and treatment, every minute of delay can negatively impact patient outcomes with significant long term consequences.

Numerous approaches, both from established video communication companies as well as newer market entrants have arisen to address the emerging connectivity and reliability challenges. These approaches include everything from reducing the size and quality of image transmission, to new compression algorithms, and enhancing broadband signal availability with mobile communications hotspots, to development of data transport mechanisms that can operate over low bandwidth while still delivering high quality imagery.

View full video of the panel below:

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS

In their new NVTC member blog post, Alvarez & Marsal Taxand discusses how companies in the tech industry can prepare for proposed tax reforms that may be implemented in the near future. Alvarez & Marsal Taxand, an affiliate of Alvarez & Marsal (A&M), a leading global professional services firm, is an independent tax group made up of experienced tax professionals dedicated to providing customized tax advice to clients and investors across a broad range of industries. Alvarez & Marsal Taxand is a founder of Taxand, the world’s largest independent tax organization, which provides high quality, integrated tax advice worldwide. 


AM_Taxand_Logo_Wordmark_color (2)Under the House Republican “Blueprint for Tax Reform” (the Blueprint), companies would be able to deduct interest expense against interest income, but no current deduction would be allowed for net interest expense. Any net interest expense would be carried forward indefinitely and allowed as a deduction against net interest income in future years. In addition, the proposed reduction of U.S. tax rates may also reduce the value of U.S. interest deductions. These proposals should impact decisions right now around multinational intercompany financing structures for tech companies, as well as other aspects of their intragroup contractual arrangements.

Until now, the high U.S. corporate income tax rate of 35 percent has created an environment that favors foreign related-party lending to U.S. affiliates, particularly when the loan is advanced from a low-tax jurisdiction. U.S. taxable income may be reduced via an interest deduction and the corresponding interest income may be captured in the lower tax jurisdiction. Alternatively, tax considerations may have made it desirable to incur third-party debt in a U.S. group company, rather than in lower-taxed group companies. The feasibility and/or desirability of these sorts of “earnings stripping” benefits would be greatly diminished by the Blueprint.

So, how are forward-looking companies, particularly in the tech industry, preparing for these potentially dramatic changes? We are seeing a number of them explore the following questions:

1. Should the debt level of U.S. group companies be reduced and, if so, how?
2. Should the interest rate be reduced on intragroup debt financing of U.S. group companies?
3. Can we replace debt financing with other forms of financing arrangements that may yield deductions other than interest expense for the U.S. company (e.g., rent expense on sale / leaseback transactions, royalty expense on intellectual property (IP) licensing transactions)?
4. Should U.S. group companies make interest-bearing loans to other group companies that can benefit from interest deductions in their countries, thereby creating interest income in the U.S., against which the U.S. company could then deduct its own interest expense (e.g., should a U.S. company be a group finance company)?
5. Can lost interest deductions be replaced by more aggressive transfer pricing for other intragroup transactions (e.g., the intragroup purchase and/or sale of goods or services)?

All of these questions regarding intragroup transactions have important transfer pricing implications. For most intragroup transactions (other than those rare instances when the comparable uncontrolled price method is the best method), the prevailing transfer pricing theory permits a range of choices for the intercompany transfer price. So, whether the decision relates to the level of U.S. indebtedness, the substitution of interest expense with other types of deductions, or the creation of interest income in the U.S., the after-tax impact of those decisions can be significantly enhanced by proactive transfer pricing planning. This is true regardless of whether the objective is the more traditional one of minimizing taxable income in the U.S., or a new one to increase taxable income in the U.S. (with the offsetting decrease in other countries with higher tax rates) in light of dramatically changed U.S. tax rules. Our international tax and transfer pricing specialists can help your company to determine the most desirable course of action and to substantiate an appropriate / defensible range of choices for intercompany prices that will yield the optimal results.

Visit A&M Taxand’s Tax Advisor Minute for more helpful insights for executives in the technology sector.

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS

This week’s member blog post is from Tangible Security Executive Chairman and CEO Dr. Mark Mykityshyn. Tangible Security employs the most sophisticated cybersecurity tools and techniques available to protect clients’ sensitive data, infrastructure and competitive advantage. Dr. Mykityshyn discusses the current regulatory climate around drones and unmanned aircraft systems and the need for new policies to fuel market growth in the industry.


Undoubtedly, drones and unmanned aircraft systems (UAS) are a very hot topic these days and their technology, business, policy and cybersecurity implications continue to rapidly expand and evolve.

Tangible Security recently participated in a roundtable meeting in Washington, D.C. that engaged thought leaders and stakeholders from aerospace and aviation, academia, Congress, government and related industry organizations. The group shared ideas, explored and challenged assumptions, and discussed policy positions and current practices in drone/UAS.

The roundtable was organized by ADS Infrastructure Partners (ADS) as part of a national campaign to help fund and establish the Drone/Unmanned Aircraft Systems Regulatory Association (DURA), the first step in unlocking the full economic value of the sector.

Roundtable conferees widely acknowledged that development of the drone/UAS commercial market is constrained, in great part, due to the existing FAA regulatory environment and the slow pace of rulemaking and certification. The group recognized that drone/UAS sector regulation requires urgent streamlining to realize full market potential, economic growth and jobs.

According to FAA’s recent market forecast, sales of UAS for commercial purposes are expected to grow from 600,000 in 2016 to 2.7 million by 2020. Industry experts have recognized that this growth, and the billions of dollars at stake, may not materialize without overhauling the current regulatory model.

Conferees also agreed that the immediate next step is to explore the pros and cons of drone industry regulation through delegation of FAA authority mandated by Congressional legislation, and to develop a blueprint for the new organization. The creation of DURA, an archetype of an industry-led public-private partnership, is an idea whose “time has come,” according to many roundtable attendees.

According to Jim Williams, head of JHW Unmanned Solutions, and most recently the Manager responsible for the FAA’s Unmanned Aircraft Systems Integration Office, “The future of unmanned aircraft operations depends on finding new ways to manage the airspace and regulate the operators. Forming a delegated organization to manage the airspace, approve the vehicles, and oversee the operators is the key to opening up this extremely valuable new segment of aviation.”

To expand this dialog nationwide, ADS will hold a National Summit in Washington, D.C. in September 2017 where leaders who represent more than five hundred businesses, agencies, associations, customers and stakeholders will assemble.

If you or your organization is interested in participating in DURA or attending the National Summit in September, please don’t hesitate to email me. All members of the technology, aviation and business community are invited to attend.

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS

2017 NVTC CFO Awards: New Videos on YouTube

June 22nd, 2017 | Posted by Alexa Magdalenski in CFO Awards - (Comments Off)

CFO Awards SocialOn June 5, more than 750 people gathered at The Ritz-Carlton, Tysons Corner for the 21st Annual NVTC Greater Washington Technology CFO Awards. The CFO Awards recognize local chief financial officers for outstanding achievement and excellence in promoting the area’s technology community.

Click here to find out the 2017 CFO Awards winners and for a full list of finalists!

View video from the event below:

2017 NVTC CFO Awards Public Company CFO of the Year Winner:

2017 NVTC CFO Awards Private Company CFO of the Year Winner:

2017 NVTC CFO Awards Division/Group CFO of the Year Winner:

2017 NVTC CFO Awards Emerging Growth Company CFO of the Year Winner:

2017 NVTC CFO Awards Michael G. Devine Hall of Fame Honorees:

Click here to visit NVTC’s YouTube page for more CFO Awards videos and NVTC content.

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS

Final Logo Capital Health Tech Summit NVTC (2)On June 15, NVTC hosted the inaugural Capital Health Tech Summit at the Inova Center for Personalized Health. With over 200 attendees, the Summit featured keynote remarks by Senator Tim Kaine (D-VA), Office of the National Coordinator for Health IT (ONC) National Coordinator for Health Information Technology Dr. Don Rucker and University of Virginia Executive Vice President for Health Affairs Dr. Richard Shannon. Panel sessions included experts from world leading health systems, universities and firms developing the latest health technologies. The Capital Health Tech Summit showcased the intersection of commercial, government and academic assets that makes Greater Washington the epicenter for innovation in the health technology sector.

Click here for a full recap of the event.

View the full gallery here and stayed tuned on the blog for more Capital Health Tech Summit content, video and photos!

Keynote Shannon

Keynote Kaine

Keynote Rucker

1706_Health Tech Summit 201

Check out this recent coverage of the Summit in the media:

DC Inno: 7 D.C. Area Health Tech Projects To Watch

HIT Leaders & News: Cybercrime in healthcare is the new normal. How can we reduce the number of attacks on the industry?

Healthcare Business Today: http://www.healthcarebusinesstoday.com/reducing-healthcare-costs-through-telehealth-innovations/

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS

Final Logo Capital Health Tech Summit NVTC (2)The inaugural NVTC Capital Health Tech Summit on Thursday, June 15, 2017 is only days away!

For the first time at one of our Summits, NVTC is including a special Health Tech Innovation Spotlight session at the Capital Health Tech Summit. Innovative companies from the region’s health technology sector will present 5-minute flash briefings highlighting groundbreaking or unique innovations that could ultimately be game changers in health. Attendees will get to hear about the unique innovations that have the potential to impact the future of health.

We’re excited to announce the following companies selected to give briefings:

10Pearls

Aperiomics

Avanade

CGI

INF Robotics Inc.

Perthera

Protenus

View the latest Summit agenda here and register today!

Check out our Summit preview video:

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS