Our newest guest blog is written by C. Michael Ferraro, president and CEO of Training Solutions, Inc. (TSI). TSI provides diverse performance development training programs, human resources services, executive coaching, workforce consulting and facilitation of retreats for a variety of companies across the nation and worldwide. In his blog, Ferraro shares five behaviors for building thriving intact teams.
In most companies, there are ongoing challenges for increased productivity and good employee relationships; and the concept of successful teamwork is always a part of the puzzle. Many companies are uncomfortable looking at team problems. Those companies are aware of the challenges they face with teams trying to work better together, but they don’t know how to “fix” the problems because they don’t know what is causing the problems.
Intact teams really need to thrive. Whether individuals believe it or not, the goals of the team should take priority over individual goals in order to truly succeed. A team should look “inside” itself, being honest about their challenges. There are five key behaviors that every intact team should understand, according to Patrick Lencioni. Lencioni has worked with thousands of senior executives in organizations ranging from Fortune 500 and mid-size companies to start-ups and nonprofits. Lencioni is the author of many best-selling business books including The Five Dysfunctions of a Team that has sold over two million copies and continues to be a fixture on national best-seller lists week after week.
His newest program is called The Five Behaviors of a Cohesive Team (based on his best-selling book, The Five Dysfunctions of a Team). Based on Lencioni’s model, the five key behavioral areas are Trust, Conflict, Commitment, Accountability and Results. Every individual on the team completes an online assessment and then the team report is developed. The assessment-based approach is extremely powerful. I am an authorized partner of this program and work with many teams to improve their working relationships and results.
These five behaviors are very important to the success of team and need to be honestly discussed in depth with the team. I walk through the assessment results with all the team members together and help them work through their challenges as they learn to develop into a stronger and more successful team.
Building Trust. This is a fundamental and foundational behavior of a cohesive team. Lencioni believes that trust means (1) “a willingness to be completely vulnerable with one another” and (2) “confidence among team members that their peers’ intentions are good and that there is no reason to be protective or careful around the team.” Can you say that you know many trusting teams? Teams always need to begin with a discussion regarding trust to be open and honest about their issues. Without high trust, the rest cannot be improved.
Mastering Conflict. Productive conflict is needed to have relationships grow that can last over time. Conflict is needed and shouldn’t be considered “off limits” in the workplace. Healthy and productive conflict is not focused on the individuals but connected to subjects and ideas. Productive conflict should not be avoided. Great teams need thoughtful debates to provide great solutions. When I facilitate this program, we also talk about those unhealthy behaviors around conflict and give the team a team map they can use to help them use conflict constructively.
Achieving Commitment. When talking about commitment, Lencioni is focused on the team’s decisions and making sure there is complete buy-in among every member of the team. Of course, some members may disagree at different points in the discussion; but in the end, there should be complete agreement to move forward with the decision. Great teams understand the importance of the commitment. Without total commitment, there will be ambiguity or missed opportunities or low confidence and more.
Embracing Accountability. This means, per Lencioni, the “willingness of team members to call their peers on performance or behaviors that might hurt the team.” This is very important because team members must feel comfortable sharing their discomfort with another team member about their performance or behavior. This feedback is given from the perspective of wanting to help the team succeed and should be appreciated.
Focusing on Results. Of course, going through the discussions and learning about the four previous behaviors is to produce increased positive results. You’d be surprised how often a team isn’t focused on team results. Perhaps team members are focused on their own individual status, position or results. The collective success of the team is most important.
This assessment-based program will give a team a great opportunity to learn more about each member of the team and how to work better together to be truly a great team. The results we have had with teams has been dramatic, showing better team harmony and increased productivity. We also offer to come back to the team after a period of months and reassess the team in these areas.
To learn more about improving intact teams click here.